Returns & Exchanges Policy


Returns & Exchanges Policy



At FIO, we take pride in crafting jewelry that reflects our identity and values. Every piece is carefully inspected prior to shipping to ensure quality.



Returns

 

Returns are accepted within 24 hours of receiving your order only in the case of:

  • A manufacturing defect
  • Receiving the wrong item



You must contact us within 24 hours of delivery and provide clear photos of the issue.


Returns will not be accepted if:

  • The item has been worn or used
  • The item has been exposed to perfume, water, humidity, or chemicals
  • The item has been scratched or altered
  • The original packaging or authenticity/guarantee card is missing
  • The reason is a change of mind or incorrect size selection

 

For hygiene reasons, earrings and ear cuffs are non-returnable and non-exchangeable.

 


Exchanges

Exchanges are available within 3 days from the date of delivery for size adjustments of the same item, provided that:

  • The item is unused and unworn
  • It is returned with all original packaging intact
  • The required size is in stock

 

If the requested size is not available:

  • You may exchange for another item of equal or higher value, or
  • Receive store credit to use later


Refunds

If a return is approved due to a manufacturing defect:

  • Refunds will be processed to the original payment method
  • Processing time: 3–7 business days

 


Shipping Fees

  • Shipping fees are non-refundable.
  • For exchanges, the customer is responsible for the shipping fees both ways.

 


Damages & Issues

If you believe your item is defective or incorrect, please contact us immediately upon receiving your order.

We will review the case and arrange a replacement if applicable.